If you have added any staff members to your Duoplane account, you may want to quickly manage which contact receives which communications, like order updates or copies of messages to vendors and customers.
In your Duoplane Retailer account, access email settings by going to Main Menu > Settings > Email.
From this screen you can click Edit to quickly toggle who will be assigned to receive each type of communication. Explanations for each email type are listed below.
| Accounts and billing alerts | This is usually an accounting team member who manages billing, invoices, and bookkeeping at your company |
| BCC of emails to customers |
Designates email address(es) who will receive a BCC of emails to customers Emails to customers from Duoplane are either promise date alerts and return instructions |
| BCC of order messages to vendors |
Designates email address(es) who will receive a BCC of order messages to vendors Likely the same person you'd have handle order message alerts |
| BCC of PO emails to vendors |
Designates email address(es) who will receive a BCC of PO emails to vendors Likely the same person you'd have handle order message alerts |
| Cost updates | This email address will be notified of any cost changes |
| Inventory updates | This email address will receive updates when a inventory feed has been imported or has a status change |
|
Order message alerts |
This designates who will receive order message alerts, and is usually someone you'd like to handle vendor communications |
| Reply-to of emails to customers | This designates the email address used as the "From" address in communications to customers |
| Reply-to of emails to vendors | This designates the email address used as the "From" address in communications to vendors |
| Shipment feed updates | This email address will receive updates when a shipment feed has been imported or has a status change |
Tip: If you ever run into an issue of a customer or vendor not receiving emails from Duoplane, ask them to check their spam folder or follow steps here to make sure Duoplane is whitelisted to send emails on your company's behalf.