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Configure Email Settings and Reply-To Addresses

If you have added any staff members to your Duoplane account, you may want to quickly manage which contact receives which communications, like order updates or copies of messages to vendors and customers.

In your Duoplane Retailer account, access email settings by going to Main Menu > Settings > Email.

From this screen you can click Edit to quickly toggle who will be assigned to receive each type of communication. Explanations for each email type are listed below.

 

Accounts and billing alerts This is usually an accounting team member who manages billing, invoices, and bookkeeping at your company
BCC of emails to customers

Designates email address(es) who will receive a BCC of emails to customers

Emails to customers from Duoplane are either promise date alerts and return instructions

BCC of order messages to vendors

Designates email address(es) who will receive a BCC of order messages to vendors

Likely the same person you'd have handle order message alerts

BCC of PO emails to vendors

Designates email address(es) who will receive a BCC of PO emails to vendors

Likely the same person you'd have handle order message alerts

Cost updates This email address will be notified of any cost changes
Inventory updates This email address will receive updates when a inventory feed has been imported or has a status change

Order message alerts

This designates who will receive order message alerts, and is usually someone you'd like to handle vendor communications
Reply-to of emails to customers This designates the email address used as the "From" address in communications to customers
Reply-to of emails to vendors This designates the email address used as the "From" address in communications to vendors
Shipment feed updates This email address will receive updates when a shipment feed has been imported or has a status change

 

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