Duoplane Retailer accounts
Available on all plans
Duoplane now offers a direct WooCommerce integration, making it easier to connect your store and manage your dropshipping orders. Follow the steps below to get connected in a few minutes.
As a first step before adding any new store connection, we recommend checking the setting enabling unique product SKUs.
By going to Main Menu > Settings > Products & Inventory, change the "Product SKUs are unique" setting to "Yes" to link products from the new store to existing products of the same SKU currently in Duoplane.
If this is set to "No", Duoplane will treat every product from the new store as a new product and not link it to existing products, which may cause unintended duplicates.
About the WooCommerce integration
The WooCommerce integration works very similar to how Duoplane manages other eCommerce platforms, with a few changes. It will import orders, split and create POs, route POs to vendors, as well as send tracking and inventory data back to the store.
A key difference with this integration is that for shipments Duoplane cannot send tracking back to WooCommerce as a "shipped" status (since this status does not exist in WooCommerce) and input tracking. What we do instead is send a note on the order that says it was shipped and includes the tracking number in the note.
Because of this limitation, we recommend using WooCommerce's official shipment tracking plugin alongside Duoplane, which can be found here >> woocommerce.com/products/shipment-tracking
Please check out our Update Shipment Tracking in WooCommerce guide which shares more on how to use this plugin with Duoplane to improve shipment updates in WooCommerce.
Another thing to note about this connection is that, unlike the Duoplane integration for Shopify or BigCommerce, we do not use webhooks with WooCommerce. We instead periodically poll the platform to find updates, meaning Duoplane searches for changes rather than being told via webhook.
Installation
To add a WooCommerce store to your Duoplane account:
- In your Duoplane retailer account, go to Main Menu > Settings > Ecommerce Stores
- Click the New Store button
- Select WooCommerce as the shopping cart platform
- Input the Admin URL (this will look something like https://duoplane.com/wp-admin, for example, and it should always end with
wp-admin) - Input the Store URL (this will be the web address your customers go to visit your store)
- Click Save changes
Authorizing the Duoplane connection
Once the information is provided and the page is saved, an "Authorize" button will appear when the page refreshes in Duoplane. Click that button while logged into your WooCommerce as an admin with permissions, and review the screen that should appear. Review then click "Approve".
Final steps
After establishing and authorizing the connection, we recommend reviewing the settings on the store's detail page in Duoplane (e.g. enabling product import and syncing, checking that products have imported, enabling order imports and reviewing settings related to orders).
Placing a test order, reviewing it in Duoplane, and then sending tracking information back to complete the loop is also a recommended test to complete setup.
If you have any questions or need help with setup, please reach out to support@duoplane.com.