Learn More: Order Management Settings

Select Carriers

You can setup the carriers that you will allow your vendors to choose from in Duoplane. If you click Edit you can choose from a list of pre-setup carriers and freight companies in Duoplane. When your vendor sends a carrier code that matches one of the carriers that you have setup, Duoplane will provide a tracking link directly to that carrier for you and your end customer to reference. The end customer will receive the carrier information from the ecommerce platform.

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If you don’t see your carrier on the list, you can add a custom carrier.

Configure Returns Settings

Here you can configure your available reasons for return, item conditions, return destinations, and other options when a return is processed through Duoplane.

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Require PO Confirmation from Vendors?

By default, Duoplane requires vendors to confirm receipt of POs. You can disable that requirement here if needed.

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Setup Vendor Permissions

These vendor permissions can also be edited on a per vendor basis.

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