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Reference: Comment API

A comment is an informational note that can be associated with an order or order item. Order-level comments are internal to retailers, whereas item-level comments are shared with that item's vendor.

The Comment object

A Comment is associated with either:

  • A single Order
  • A single Order Item

Each Comment has the following attributes:

Field Description
id The unique numeric identifier for the comment. This is assigned by Duoplane and cannot be changed. (Read only)
commentable_id The unique numeric identifier for the object associated with this comment. (Read only)
commentable_type The type of object associated with this comment. This can be either an Order or OrderItem. (Read only)
created_at The date and time in UTC when the comment was created. (Read only)
updated_at The date and time in UTC when the comment was last updated. (Read only)
body The contents of the comment
commenter

Attributes of the user who created the comment:

  • email
  • full_name
recipient_company

For item-level comments, attributes of the company to whom the comment was written:

  • id: The unique numerical ID assigned to this company in Duoplane.
  • name: The name of the company.

Retrieve the comments on an object

GET https://app.duoplane.com/#{commentable_type}/#{commentable_id}/comments.json

Get comments for Order with ID 12345:

https://app.duoplane.com/orders/12345/comments.json

Get comments for Order Item with ID 12345:

https://app.duoplane.com/order_items/12345/comments.json

 

Create a new comment

POST https://app.duoplane.com/#{commentable_type}/#{commentable_id}/comments.json

Sample request:

POST https://app.duoplane.com/orders/12345/comments.json
{
    "comment": {
    	"body": "Hello, this is an order note."
    }
}
 

Update an existing comment

PUT https://app.duoplane.com/#{commentable_type}/#{commentable_id}/comments/#{comment_id}.json

Please note that a comment can only be updated by the user that created it.

Sample request:

PUT https://app.duoplane.com/orders/12345/comments/1001.json
{
    "comment": {
    	"body": "Hello, this is an updated order note."
    }
}
 

Delete an existing comment

DELETE https://app.duoplane.com/#{commentable_type}/#{commentable_id}/comments/#{comment_id}.json

Please note that a comment can only be deleted by the user that created it.

Sample request:

DELETE https://app.duoplane.com/orders/12345/comments/1001.json