Customize Return Authorization Email Template

When a return authorization (RMA) is created in Duoplane, you have the option to send the customer an email with return instructions. The template for this email can be customized.

Where to customize the template

To customize the template, navigate to Settings > Templates, and select "Return instructions to customers".

 

Common variables

The object that is available to this template is: order_return. More details on Liquid objects are here.

There are several common placeholders. They are:

{{ order_return.order.shipping_address.first_name }}

The first name of the recipient of the order. (As it appears in the original order's shipping address.)

{{ order_return.order.shipping_address.last_name }}

The last name of the recipient of the order. (As it appears in the original order's shipping address.)

{{ order_return.order.retailer.name }}

Your company's name.

{{ order_return.rma_number }}

The auto-assigned RMA number for this return.

{{ order_return.address_text }}

The address to which this order should be returned. The address defaults to the return address of the destination company, but can be modified on a per-return basis by editing the return record itself.

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