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Duoplane is automatically creating returns when I refund an order in Shopify—how do I change this behavior?



1 comment

  • Official comment

    When an open order in your store is cancelled, that change flows through into Duoplane which is also updated as cancelled, however in the event that the order had already been shipped/completed cancelling it at this point will automatically trigger Duopalne to create a return. That is what you're seeing happen here.  

    If you would like Duoplane to not create returns automatically for all cancellations (or some, conditionally) we have an 'ignore order return template' available in your store settings under the advanced order filtering options.

    If it's set to '1' or 'TRUE' it will always have us ignore all returns created in Shopify (meaning we will not create an RMA in Duoplane). 

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